İZTO Mobile App Account Deletion
This page explains how to delete your account in the İZTO – İzmir Ticaret Odası mobile app (iOS and Android) of the İzmir Chamber of Commerce (İzmir Ticaret Odası, "İZTO"), and which data is deleted or kept when you do.
Deleting in the app
- Sign in to the app.
- Open the menu at the top left.
- Members tap "Hesabımı sil" (delete my account); guests tap "Misafir kaydımı sil" (delete my guest account). In the English interface these read "Delete my account" and "Delete my guest account".
- Tap "Sil" (Delete) in the confirmation dialog.
Deletion takes effect immediately and you are signed out on all your devices.
If you cannot access the app
Send your deletion request to info@izto.org.tr, to our registered e-mail address (izmirticaretodasi@hs01.kep.tr), or by post to Atatürk Caddesi No: 190, 35220 Alsancak / İzmir, Türkiye. Include your full name and how you signed in to the app (e-Devlet or passport); we will contact you to verify your identity. Requests are handled free of charge within 30 days at the latest.
Data that is deleted
- The link to your Apple or Google account
- Your notification and language preferences and your consent to the AI notice
- Your in-app notifications
- Your device and push token registrations
- All of your session records
- For guests: the guest record and the app user record
Data that is kept
- For members, the app user record is not deleted but marked as deleted: your ID number (Turkish ID or passport number), your full name and the deletion date are kept. This record shows that the account was deleted and prevents notifications from being sent to it. If you sign in again, your account is reopened.
- Chamber membership and company records are kept by the Chamber under Law No. 5174; deleting your app account does not affect them.
- Appointment, dues and document transactions are kept in the Chamber's and the relevant bank's own systems for the periods required by the applicable legislation.
For details, see the Privacy Notice.